AI Success Engineer

About 100mentors & Wiserwork

At 100mentors, we are building wiserwork: the Meeting Agent for AI-First teams.

While most AI meeting tools simply capture what was said, wiserwork is the only AI meeting agent designed for 10x teams, not just individuals - turning your Action Items into ready-to-use deliverables: alignment, decisions, workflows, follow-up actions, and faster iterations.

We work with companies that want to become AI-First Teams. For some, this starts with better meetings. For others, it becomes a broader transformation: building Skill libraries, AI workflows, expert-trained agents, and reusable deliverables across departments.

The Mission of This Role

As our AI Success Engineer, you’ll serve as the primary technical and strategic point of

contact for our customers throughout their lifecycle. You will sit at the intersection of AI adoption, workflow design, and organizational change, helping customers move from experimentation to measurable business impact.

You’ll drive account health and adoption, ensuring technical readiness, identifying high-impact use cases, and delivering measurable value through 100mentors' offerings: both wiserwork, and AI-First Teams.

This role combines technical leadership, customer advisory, program management, and product influence. You will work closely with customers and internal teams across Growth, the GenAI Academy, and Product to drive adoption, uncover new opportunities, and continuously improve how organizations work with AI, and turn our offerings into a growth engine.

What You’ll Own

• Own a portfolio of customer relationships across ~10 strategic customers, 50+ teams, and 100+ annual free trials, acting as a trusted GenAI advisor and wiserwork partner.
• Lead onboarding by managing workspace setup, integrations, meeting capture, team skills configuration, and ensuring teams are ready to get value from wiserwork.
• Drive adoption by defining success metrics, tracking activation, and guiding teams move from experimentation to daily usage, and from conversation to artifacts.
• Transform customer workflows into AI-First processes by mapping ways of working and designing high-impact workflows and use cases across teams like HR, Product, Marketing, Operations, and Project Management.
• Enable teams to adopt AI effectively through training, playbooks, and role-specific workflows in partnership with the GenAI Academy team.
• Turn customer insights into product improvements by identifying patterns, surfacing needs, and influencing the wiserwork roadmap.
• Create measurable customer outcomes by helping teams turn meetings into clear, actionable, execution-ready deliverables and success stories.
• Partner on customer growth by collaborating with Product, Growth, and GenAI Academy on account health, expansion opportunities, and renewals.

What Success Looks Like

• Wiserwork customers reach measurable value within their initial 2-week trial and 1st month of subscription.
• Your portfolio shows deep activation: meetings are captured, action items are owned, and team knowledge is queryable.
• AI-First Teams customers renew and expand adoption across their departments because they can quantify the business impact you helped them create.
• The Product team treats your structured customer insights as one of its most reliable inputs
• You help us scale our workflow library from 20 to 100+ high-impact AI Skills on wiserwork.

Why You’ll Love This Job

You will join at the frontier of GenAI during its most transformative period. Our products, AI First Teams and Wiserwork, are growing, and your impact will go beyond building features; you’ll help teams actually change their fundamental behavior. This is a front-row seat to the future of work, working alongside a fast-moving, ambitious team in a high-growth environment.

What to Know Before You Apply:

  Agency - the most important quality we hire for

We are not looking for perfection. We are looking for ownership, curiosity, resourcefulness, and an exceptional ability to learn and adapt. You will operate in an environment where customer needs evolve, new GenAI opportunities emerge constantly, and success requires creating clarity where none exists.

You do not need to be a machine learning engineer, a prompt engineering expert, or a technical founder. You will learn with us. What we do expect is that you are already AI-native and highly proactive: someone who doesn’t just use use AI tools such as Claude, ChatGPT, Cursor, Lovable, Make, or Zapier, but is comfortable building workflows, connecting tools together, and troubleshooting when something breaks. You use AI to amplify your capabilities, solve problems faster, and you're not intimidated by the more technical parts of the job.

  Our Assessment Approach

Our process is rigorous and designed to see your agency in action. Through a combination of conversations, practical assignments, and an on-site final interview, we focus on understanding how you operate when there is no clear path, no perfect instructions, and no obvious answer. We also use wiserwork Skills throughout the process to assess the same principles we value in our work: structured thinking, real examples, and evidence of how you operate.

We may ask questions such as:

• What have you done in the last 90 days that nobody asked you to do?
• Tell us about a time when you had almost no instructions. What happened next?
• If we rejected you today, but you still believed this was the right role for you, what would you do over the next three months?

We are not looking for perfection - the strongest candidates are not those who know the most today. They are the ones who consistently demonstrate ownership, learn quickly, experiment, and create value in environments where the rules are still being written.

Qualifications

• 3-5 years of experience in technical customer-facing roles, such as Technical Account Management, Customer Success, AI Consulting, or SaaS Adoption.
• Deep, hands-on fluency with general-purpose LLMs (Claude, ChatGPT, Gemini), context engineering, and building custom workflows and Skills. You don’t just talk about AI - you use it every day to make yourself more capable.
• Comfort leading customer discovery by mapping workflows, identifying requirements, and translating customer needs into product and workflow opportunities.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts into clear business language for both senior stakeholders and hands-on users.
• Proven execution and project management skills, with experience leading multi-workstream implementations and using product adoption metrics, engagement indicators, and customer feedback to drive customer outcomes.
• High ownership and adaptability in fast-paced startup environments, where rapid decisions, context switching, and evolving customer needs energize rather than drain you.
• Excellent written and verbal communication skills in both Greek and English.

     Nice to Have

• Experience working with corporate clients, particularly in L&D, organizational transformation, consulting, or enterprise SaaS adoption.
• Familiarity with meeting intelligence, collaboration, productivity, or workflow automation tools.
• Experience with HubSpot or similar CRM/Customer Success platforms.
• Hands-on experience with programming or scripting - this isn’t a coding-heavy role, but comfort exploring technical implementation details alongside our engineering team is a plus.

Benefits

• Competitive compensation package of €27,000 – €37,000 gross annual, aligned with experience and impact.
• Private health insurance plan
• Stock option plan (available after the 3-month probation period).
• Flexible working hours and vacation time. We trust you to manage your time effectively.
• A clearly communicated employee journey from your first quarter onwards.
• Exposure to global clients and enterprise-level AI transformation projects.
• Early access to cutting-edge AI tools and internal training.
• Work from our HQ in the heart of Athens, with Acropolis views, great coffee, and a vibrant team environment.
• Be part of an AI-First company where you continuously learn and apply the latest GenAI tools, workflows, and skills.
• Join a culture that rewards curiosity, adaptability, ownership, and measurable impact.

Application Process

If you are excited about helping organizations adopt GenAI and transform the way teams work, we would love to hear from you. Apply by submitting your resume and any additional context you would like to share about your experience, projects, or AI experiments. We will review your application and get back to you with the next steps.

We are proud to be an equal opportunity employer, committed to building an inclusive workplace where everyone can thrive.

For any questions, feel free to contact us at [email protected]