Front Office Agent
Kärcher
Πλήρης απασχόληση
Πάτρα
Front Office Agent_KC Patra_Karcher Greece
PURPOSE OF THE ROLE
Customer Assistance and Orders Processing
Tasks & Responsibilities
PURPOSE OF THE ROLE
Customer Assistance and Orders Processing
Tasks & Responsibilities
- Customer Assistance
- Information and Counselling about Retail products, Spare parts / accessories
- Issues resolution with transport with customer deliveries
- Customer Complaints and claims assistance
- Support between internal departments, Kärcher branches and customers
- Support to the internal and external commercial Network
- Sales support to the store customers
- Marketing Orders entry Management and support to their Campaigns
- Entry Management of General Customer Orders
- Issues Resolution with Standard & online channel orders
- Management support to the Logistic Department and the External Operator
- Reimbursements
- In Store stock management in collaboration with the Branch Manager
- Stock census in collaboration with the Branch Manager
- In store customer experience optimization
- Minimum of 3 provable years of experience as a Customer Service agent
- Medium or High Degree in Professional Training, in Administration and Accounting will be valuable
- IT knowledge, at a user level MS- Office and G-Suite
- English knowledge will be valuable
- SAP knowledge will be valuable
- Competitive compensation package
- Performance-based Bonus scheme
- Private medical & hospital insurance
- Voluntary pension plan
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