Collections & Remarketing Officer

Volkswagen Financial Services, division of Volkswagen AG, is one of the largest providers of financial services in the automotive sector in Europe, offering products ranging from the financing of new and used vehicles of all Group's brands, over direct banking, to dealer financing. VW Financial Services in Greece was founded in 2004 and has since then pursued a consistent course of steady growth.

A career with Volkswagen Financial Services offers you a wide range of possibilities: Apart from challenging tasks and attractive earning capacities, we offer you ideal conditions to progress further.

We are currently looking for an Athens-based Collections & Remarketing Officer (fixed-term) to join our Collections & Remarketing team.

Main Duties/ Responsibilities:

• Handle daily communication (phone calls, e-mails etc.) with debtors.


• Prepare all supporting documentation related to vehicle transfers for remarketing purposes.


• Manage any necessary communication with Leasing customers (Remarketing cases) in order to speed up the process of returning vehicles or buying back after the leasing contract end.


• Prepare case files, including all relevant documentation (e.g., loan contracts, statements, extrajudicial notices) for assignment to external legal partners.


• Generate and provide reports from core systems required for daily operations.


• Handle enquiries from customers and external partners.


• Ensure compliance with internal policies and procedures related to debt collection and remarketing activities.

Education and Experience:

• Bachelor degree in Business Administration, Finance, Economics, Marketing or a similar field.


• Master’s degree in a related field will be considered an asset.


• Very good command of the English language.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Strong negotiation and customer service skills, with the ability to handle sensitive cases professionally.


• Excellent time management skills with ability to meet deadlines.


• Analytical and problem-solving skills.


• Ability to work effectively in a fast-paced and demanding environment.


• Proficiency in Microsoft Office or related software.