Dutch speaking Customer Advisor for Athens, Greece

The Lemon Consulting
Πλήρης απασχόληση
Αθήνα
Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Handle customer inquiries via email, phone, live chat, and messaging platforms
  • Provide professional technical support to restaurant partners using the company's hospitality platform
  • Deliver excellent customer service while acting as a brand ambassador
  • Resolve customer issues efficiently and accurately, identifying customer needs quickly
  • Escalate complex technical or billing issues to the appropriate internal teams
  • Maintain accurate customer records and case documentation
  • Ensure high-quality service while meeting productivity and performance targets
  • Support restaurants with platform-related questions and operational requests.


REQUIREMENTS:

  • Native or fluent Dutch (C1+) with excellent written and spoken communication skills
  • English B2 minimum
  • Previous experience in customer service, hospitality, or customer relations
  • Strong customer-focused mindset with excellent communication skills
  • Excellent written communication for email support
  • Strong active listening and problem-solving skills
  • Good computer literacy
  • Ability to manage multiple tasks and prioritise effectively
  • Ability to work efficiently in a fast-paced environment
  • Understanding of handling sensitive customer data
  • High level of empathy, particularly in time-sensitive hospitality situations.


BENEFITS:

  • Access to corporate gym facilities
  • Daily performance allowances based on office or hybrid presence
  • Performance-based bonuses and additional incentive programs
  • Structured onboarding and training support
  • And many others!!!

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