Collection Call Center Agent

Are you our new Collections Agent?

As a Collections Agent at Portfolios Collections Department at Intrum in Athens you will play a crucial role in managing and recovering outstanding debts owed to the company. This involves directly contacting debtors to negotiate payment plans, resolve delinquent accounts, and ensure timely payments

.
What will you d

• o:
  Contribute to the company’s strategic goals by ensuring effective debt collectio
• ns.Engage directly with debtors via Dialer to achieve debt collection, restructuring, or other amicable resolutio
• ns.Use effective verbal and written communication and influencing skills to understand reasons for delinquency and advise on proper payment arrangemen
• ts.Review client deposit accounts to propose offsets to the relevant un
• it.Perform various administrative functions for assigned accounts, including recording address/telephone changes and updating customer recor
• ds.Provide exceptional customer service by answering general inquiries, resolving invoice questions, and addressing customer concer
• ns.Meet production goals, including promise-to-pay, cash collected, and individual/team/department targe

ts.
What we’re looking

• for:
  Excellent verbal communication skills with the ability to make quick, accurate, and appropriate decis
• ions.Strong active listening, negotiation, and persuasion sk
• ills.Ability to analyze problems and resolve them in a timely ma
• nner.Capability to work in a rapidly changing, deadline-driven environment while effectively managing multiple responsibilities and prioritizing tasks accordi

ngly.
What we offer: At Intrum we offer not only a challenging and rewarding career but

• also:
  a supportive work envi
• ronmentquite rich training & development a
• ctivityexciting career opportunities and a solid internal care
• er pathhybrid work model allowing to combine work from home and

office
About

Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society a

t large.Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across

Europe.At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace

Growth.
How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “appl

y button”
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds