Business Analyst (Loyalty & Customer)

We are seeking a dynamic and experienced IT Business Analyst to support the loyalty and customer-related solutions within our organization. As the Business Analyst, you will play a pivotal role in managing demand in areas shaping our loyalty schema platforms and supporting all customer data-related activities. This role requires an understanding of loyalty schema best practices, as well as expertise in online and offline customer-related journeys.

Responsibilities

• Support the development and communication of a clear product vision
• Support planning, optimization and execution of various processes related to loyalty and customer journeys
• Collaborate closely with business counterparts as well as digital experts to gather requirements, in cooperation with his/her manager, to support that the product roadmap addresses the company's demands
• Translate business requirements into user stories and functional requirements
• Support the management and prioritization of the product backlog, ensuring it contains well-defined user stories, features, and technical tasks related to the core retail domain
• In cooperation with his/her manager, define clear acceptance criteria for each user story, supporting alignment with business objectives
• Ensure that other functional and development teams have a clear understanding of the requirements and expectations
• Work closely with cross-functional IT teams, including other product owners and business analysts, to facilitate the successful delivery of product features
• Identify areas for continuous improvement within the loyalty and digital domain, as well as other systems in the respective domain, highlight them to his/her manager to support implementation of enhancements that drive greater efficiency and effectiveness
• Stay updated on industry trends and market conditions to support informed decisions
• Lead training sessions for end users and other IT stakeholders
• Analyze preferences and requests of end users

Requirements

• University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master's degree will be considered an asset
• Agile certifications are welcome (e.g., SAFe)
• 2+ years of relevant IT experience; experience in the retail industry would be considered a plus
• Very good working knowledge of the following areas: Online commerce, Customer care, Digital journeys
• Experience of complex IT landscapes and large organizations
• Proficiency in Agile Methodologies (SAFe) and hands-on experience with Agile tools (Atlassian)
• Excellent command of the English language, both written and spoken
• Excellent analytical and conceptual skills and a critical mindset
• Autonomous, proactive, structured, accurate
• Strong teamwork and interpersonal skills
• Demonstrated ability to work independently and with others

We offer

• For your comfortable work:
  • Remote and hybrid work opportunities
  • Option to work from our centrally located office in Athens
  • Corporate laptop provided
  • Private health insurance
  • Meal vouchers / restaurant tickets
  • My Benefit card (264€/year)
  • Monthly public transportation card
• For your growth:
  • Global and diverse client portfolio, large-scale projects, and trendy technologies
  • Diverse multicultural, multi-functional, and multilingual work environment
  • Opportunity to contribute to internal and open-source products
  • Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
  • Possibility to create a Personal Development Plan from the first day in the company
  • Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries
  • Certification opportunities
  • Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities
  • Language courses

The remote option applies only to the Candidates who will be working from any location in Greece.

EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.