IT Vessels & User Support
XT Group
Πλήρης απασχόληση
Αθήνα
WHAT YOU’LL DO?
- Provide IT support to office users and onboard vessels.
- Manage Service Desk tickets, emails and other support requests.
- Resolve incidents and service requests according to the company’s IT service levels and procedures.
- Install, configure and maintain computers, peripherals, software and business applications.
- Monitor and troubleshoot computer systems, networks and connectivity.
- Repair or replace IT equipment when required.
- Prepare computers, access permissions and user accounts for new employees.
- Support employee onboarding and offboarding processes.
- Train users on company systems, cybersecurity awareness and IT best practices.
- Maintain an accurate IT asset inventory.
- Maintain technical documentation, support procedures and knowledge-base articles.
- Participate in IT projects and technology implementations.
- Coordinate with external vendors and service providers when required.
- Visit company vessels to provide onsite support when necessary.
- At least three years of experience in end-user and remote IT support.
- Good knowledge of Microsoft 365, Windows and Office applications.
- Basic networking knowledge, including TCP/IP, Wi-Fi and VPN.
- Experience with Active Directory, Entra ID or Intune is an advantage.
- Maritime IT experience is an advantage.
- Good written and spoken English.
- Strong service orientation, reliability and ability to work independently.
- Willingness to provide occasional after-hours support for urgent incidents.
- Please note that only shortlisted candidates will be notified.
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