Order Management Specialist

The Order Management Specialist has a key role in supporting internal and external customers through precise and prompt customer purchase order entry and processing as well as resolution of issues related to them in close cooperation with the sales team.

Reporting to the Customer Operations Manager and located in our Metamorphossis premises, will be responsible for handling customers purchase orders, providing accurate and prompt information and resolve requests related to them efficiently and effectively.

Your Responsibilities:

• Supporting internal and external customers by ensuring precise order entry and handling as well as answering queries.


• Pro-active communication with customers and internal functions to guarantee customer satisfaction.


• Manage clean order entry according to the relevant requirements (prices, quantities, dates, customer, and company data, etc.) to allow order execution in the ERP.


• Monitor and follow-up customer cases as needed.


• Collect and archive documentation related to order management.


• Close cooperation with supply chain team and use of ABB systems and platforms for maximizing results in delivery.


• Support to sales team actions to give effective solutions which meet customers’ needs.

Qualifications for the role

• Bachelor’s Degree


• 1-2 years of experience in relevant field will be appreciated


• Strong Computer literacy (MS Office, Outlook)


• Excellent command of Greek and English Language


• Knowledge of ERP and CRM systems (SAP, Salesforce) will be appreciated


• A collaborative, solution-focused approach, and strong written and spoken communication skills


• Self-motivation, curiosity, and a desire to learn

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory