Front Office Manager

About Zélia Halkidiki

Zélia Halkidiki Resort & Spa, a proud member of the Destination by Hyatt collection, is a luxurious adults-only 5-star resort featuring 105 rooms and suites. Overlooking the deep blue of the Aegean Sea and the majestic Mount Olympus, the resort offers elevated gastronomic, wellness, and hospitality experiences in an atmosphere of barefoot luxury.

Role Overview

As Front Office Manager, you will lead a dynamic team that delivers seamless, warm, and intuitive service throughout every stage of the guest journey — from pre-arrival to post-departure.

You combine operational precision with emotional intelligence, guiding your team to make every interaction reflect Zélia’s calm rhythm of excellence.

Key Responsibilities

• Lead, coach, and inspire the Front Office team across reception, concierge, guest relations, and reservations.
• Ensure smooth daily operations — check-in/out, billing, and guest communications.
• Personally oversee VIP and repeat guest experiences.
• Monitor guest feedback and online reputation (Medallia, OTAs).
• Collaborate closely with Housekeeping, F&B, and Guest Experience teams for flawless service delivery.
• Drive upselling and revenue initiatives while maintaining genuine guest connection.
• Implement and train on brand standards and digital systems (Opera Cloud, Reserve, DUVE, NEXI).

Απαραίτητα Προσόντα:

• Degree in Hospitality, Tourism, or Hotel Management.
• 5+ years of experience in luxury hotel Front Office, including 2 years in a leadership role.
• Excellent command of Opera Cloud, OTA extranets, and digital guest tools.
• Fluent in English and Greek; a natural communicator and calm leader.
• Strong organizational skills, detail orientation, and genuine care for guests and team.

Παροχές:

• Full-time position in a refined and inspiring environment.
• Competitive salary and performance incentives.
• Accommodation and meals (if required).
• Continuous learning and career growth within the Hyatt family.
• A workplace that values authenticity, collaboration, and genuine hospitality.