German speaking Customer Advisor

The Lemon Consulting
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Position: Customer Advisor

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
  • Deliver a consistently high-quality customer experience with a strong focus on satisfaction
  • Build and maintain trusted relationships through open, clear, and interactive communication
  • Provide accurate, complete, and up-to-date information using the appropriate tools and processes
  • Achieve individual and team customer service targets, including call-handling KPIs
  • Maintain detailed records of customer interactions, manage customer accounts, and file documentation
  • Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.


REQUIREMENTS:

  • Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
  • Strong computer literacy and confidence using multiple systems
  • Proven contact-handling skills with excellent active listening abilities
  • Clear and professional written communication skills for email handling
  • Customer-focused mindset with a strong understanding of sensitive data handling
  • Excellent verbal communication skills
  • Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.


BENEFITS:

  • Private life and health insurance
  • Free access to the corporate gym facilities
  • Fixed working hours of your choice for mothers with children up to 2 years of age
  • Relocation support
  • Welcome Bonus: 150 euros gross for the first 12 months in the company Performance Bonus: 250 euros gross (quarterly paid) " German speakers: Level 1: 1250 EUR gross/month + 100€/month for 12 months After 6 months, level 2 : 1300 EUR gross/month + 70 EUR gross/month as levelling bonus


Relocation bonus: 600 EUR after 6 months"

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