Operations Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
  
  

About The Role

What drives our operations? Our people!

We're looking for an analytical, commercially minded, and relationship-driven Operations Specialist to support the growth and performance of our ride-hailing marketplace. In this role, you'll work closely with fleet partners, drivers, and cross-functional teams to optimise supply, improve marketplace performance, and ensure an exceptional experience for riders and partners alike.

You will play a key role in monitoring marketplace dynamics, driving fleet engagement, supporting new product adoption, and identifying opportunities to improve operational performance. This is an exciting opportunity for someone who enjoys combining data analysis with stakeholder management to deliver measurable business impact.

Main tasks and responsibilities

• Monitor marketplace performance by analysing supply, demand, pricing, quality, retention, and operational metrics, and implement data-driven actions to improve business outcomes.
• Build and maintain strong relationships with fleet partners, providing strategic guidance, performance recommendations, and support to maximise their success on the platform.
• Drive adoption of Bolt products, features, loyalty programmes, and incentive campaigns by educating and engaging fleet partners on available opportunities.
• Collect and analyse market intelligence, competitor insights, and partner feedback to identify trends, risks, and growth opportunities.
• Support the launch of new initiatives and markets by coordinating operational activities, onboarding supply, and ensuring successful execution.
• Collaborate closely with local and central teams, including Growth, Product, Marketing, and Operations, to execute initiatives that improve marketplace health, rider satisfaction, and partner performance.
  
  

About You

• You have experience in operations, marketplace management, account management, consulting, business development, or a related field.
• You are highly analytical and comfortable using data to identify trends, solve problems, and drive decision-making.
• You have excellent communication and relationship-building skills and can effectively influence a wide range of stakeholders.
• You are proactive, organised, and thrive in a fast-paced environment where you can take ownership of initiatives from start to finish.
• You have strong commercial awareness and can balance the needs of riders, drivers, fleet partners, and the business.
• You are passionate about improving operational efficiency, delivering outstanding partner experiences, and contributing to the growth of the marketplace.
  
  

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
  
  

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.