Head Host/Hostess - Bagatelle Athens

Job Summary

Head Host/ Hostess is responsible for overseeing the host/hostess team, managing the reservation system, and ensuring smooth operations at the restaurant's entrance. With a focus on hospitality, organization, and guest service, the Head Hostess plays a key role in creating a positive first impression for guests and facilitating an efficient dining experience.

Key Duties and Responsibilities

• Collaborate closely with the Restaurant Manager in the planning, maintenance, and optimization of the restaurant floor plan and table allocation strategy.


• Manage and respond to guest reviews in a professional, timely, and brand-consistent manner, ensuring high standards of guest engagement and satisfaction.


• Prepare and oversee departmental staff schedules, ensuring adequate staffing levels in line with operational requirements and labor budgets.


• Monitor reservation flow and support guest experience initiatives through effective use of reservation management systems.


• Greet guests warmly as they arrive, escort them to their tables, and provide assistance with seating arrangements as needed.


• Manage the reservation system, including taking reservations, updating availability, and confirming bookings with guests.


• Handle guest inquiries, requests, and special accommodations, such as dietary restrictions or special occasions, with professionalism and courtesy.


• Supervise and train host/hostess staff, providing guidance on greeting protocols, seating procedures, and guest service standards.


• Assign duties and responsibilities to host/hostess team members, ensuring that staffing levels are adequate to meet guest demand.


• Manage the restaurant's reservation system, inputting and updating guest information, preferences, and special requests accurately.


• Organize and maintain reservation records, guest lists, and seating charts, ensuring confidentiality and accuracy of information.


• Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.

Skills, Experience & Educational Requirements

• Bachelor’s degree in Hospitality Management or an equivalent field.


• Previous experience with SevenRoomsis essential.


• Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities


• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.


• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.


• Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.


• Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences

What We Offer

• Competitive compensation package, based on experience and qualifications.


• A positive and supportive work environment with an emphasis on teamwork and excellence.


• Opportunities for personal and professional growth within a well-established international brand.