Technical Support Supervisor (Call Center)

At Kotsovolos, we believe in your uniqueness and everything you have to offer!
Here, you create your own current!

📈 Our achievements in numbers
3,000+ People | 100+ Stores | 2 Logistics Centers - 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill - our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units

🎯 Our purpose
Better Living. Everywhere. for Everyone!

💼 Your everyday work-life

• Lead and supervise Call Center back office Technical Support teams to ensure effective technical issue resolution.
• Coordinate Technical Support, Spare Parts, and Repair Center to meet SLAs and KPIs.
• Oversee remote B2B technical support and 1st Level Support operations, improving customer experience.
• Monitor performance metrics, analyze deviations, and drive corrective actions.
• Manage supplier collaboration and ensure proper handling of Total Support contract cases.
• Support operational and technical decision-making and drive continuous improvement culture.
• Lead, coach, and develop teams while ensuring compliance with company processes.

🚀 As an ideal fit, you should have

• 3+ years in Technical Support or Customer Care.
• Experience managing teams and operational KPIs.
• Familiarity with CRM/ERP systems
• Strong communication, leadership, and team management skills.
• Customer-focused with a continuous improvement mindset.
• Ability to analyze data, solve problems, and make decisions.
• Experience in cross-functional collaboration and performance management.

💎 What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Internal wellbeing actions

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society!