Polish - Speaking Customer Experience Officer

XM
Πλήρης απασχόληση
Αθήνα


The main responsibilities of the position include:





  • Deal with clients’ inquiries via live chat, email and telephone

  • Perform personal clientele analysis and take actions as required

  • Handle client inquiries appropriately and ensure that high level service is provided

  • Promote available products and services to clients

  • Develop and maintain excellent relationships with prospective and existing clients

  • Cooperate effectively with other departments as required

  • Contribute to team effort by achieving targeted results








Main requirements:





  • Degree in a business-related field

  • Client handling experience in the financial services sector is a definite plus

  • Fluent Polish speaker with excellent oral and written skills in English

  • Ability to multitask and maintain a high-level of organization

  • Outstanding communication and interpersonal skills

  • Excellent computer literacy

  • Valid work permit required








Benefit from:





  • Attractive remuneration package

  • Intellectually stimulating work environment

  • Continuous personal development and international training opportunities








The Hiring Experience: What Awaits You:





  • Let’s Connect – Intro Chat with Talent Acquisition

  • Deep Dive – First Interview with Your Future Team

  • Speak Your Strength – Language Proficiency Check

  • Show Your Skills – Live Technical Session







All applications will be treated with strict confidentiality!


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