With Relocation Support-Hybrid Croatian-Speaking Customer Support in Athens

Job Opportunity: Croatian-Speaking Customer Support Representative |

Location: Greece , Athens (Hybrid)

️ Language Requirement: Fluent in Croatian and proficient in English

Work Schedule:

• Monday to Friday: 10:00 AM – 6:30 PM
• Saturday & Sunday: 11:00 AM – 7:30 PM (Rotational shifts, full-time position)
  
  
  

About The Role

You will be the first point of contact for customers, providing support and solutions to ensure a smooth and satisfying experience.

️ Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in Croatian
• Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction
• Provide information about products, services, and order status
• Escalate complex issues to the appropriate departments when necessary
• Maintain accurate records of customer interactions
• Collaborate with team members to ensure consistent and quality service
  
  
  

Requirements

• Fluent in Croatian (C1 or above)
• Good level of English (for internal communication)
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively in a remote environment
• Comfortable using computers and basic software tools
• Must be legally eligible to work in Greece and reside there
  
  
  

What We Offer

• Stable full-time contract
• Rotational shifts with work-life balance
• Comprehensive training and onboarding
• Opportunities for growth in an international company
• Supportive and multicultural team environment