Italian & English Sale Support Advisor

Work From Home | Paid Training | Career Growth | Big Tech Project

ID: 32341, 32344

Location: Remote from Greece

Operational Site: Athens – Piraeus

Interview Deadline: 18 June 2026

Training Start Date: 29 June 2026

Training: 14 days – 100% paid, from home

Work Schedule: 09:00 - 21:00, Mon-Sun

Salary: €1045.72€ gross/month

Bonus: Up to €300 monthly performance bonus

Relocation Support (two options):

All expenses covered – flight, hotel stay, and real estate agency fee

€250 relocation allowance + real estate agency fee (for those relocating independently)

About The Project

You will support one of the world's most iconic brands — a global leader and member of the Big Five American technology companies.

This is not just a support role — it's a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets.

Your Role

As a Customer Care & Technical Support Advisor, you will deliver premium customer experiences via:

Inbound calls

Chat

Email

You'll guide customers through technical and account-related topics while representing a world-class brand known for excellence.

What You'll Be Supporting

English Contact Drivers

ID (forgotten password, password reset)

Battery life & performance

Mail issues

Misrouted calls

Italian Contact Drivers

Battery performance optimization

Account access & credential recovery

Locked devices & regaining access

Hardware service arrangements

Device updates

Data saving & migration

App support

Audio & network troubleshooting

Account & billing issues related to digital stores (apps, movies, music)

Working Hours & Schedule

Operating Hours: 09:00 – 21:00

Schedule: Monday to Friday and weekends (rotational shifts)

Training & Nesting

Training Duration: 14 days (fully paid, remote)

Nesting Period: 1 week

Full call volume with enhanced guidance

Internal assessment at the end

Clear validation milestones and real promotion opportunities

Skills & Competencies

Mandatory:

Italian C1 & English B2

Significantly advanced PC knowledge

MS Office proficiency

Typing & Assessment Requirements:

AC: 20 WPM & Typing Proficiency 29% (Harver)

CSS: 20 WPM & 80% accuracy

Nice to Have:

Familiarity with macOS & iOS

For Chat Support (CSS) roles:

Strongly advanced written communication skills

What's In It for You

Financial & Lifestyle Benefits

Salary progression:

Αfter the completion of 12 Months of cooperation with us, starting from your hiring date, a salary increase of 1100.00€ (applicable from the first available payroll cycle following the completion of the timeframe)

After 3 years of employment, the gross salary increases to 1150.00€. (applicable from the first available payroll cycle following the completion of the timeframe)

+75% pay on Sundays & public holidays

+25% pay for night shifts

Performance-based bonuses

Growth & Culture

Career development in a global, innovative company

Certified Great Place to Work environment

Diversity, inclusion & social responsibility initiatives

Special events & community engagement

Additional Perks

Health care benefits

Exclusive discounts on products & services

Free online Greek language courses

Equipment & Connectivity (Provided by the Company)

Company PC with multiple screens

Mobile internet router during onboarding

(Perfect if you're temporarily without fixed internet)

Why This Job Stands Out

Work from Home in Greece

Paid training from day one

Clear career progression (Tier 1 Tier 2)

World-class tech brand exposure

Stable, long-term opportunity

Hiring Process

Submit your application

Complete an Italian & English language assessments

Attend client interviews

Receive your offer & start your paid training