German-Speaking Customer Experience Officer

German-Speaking Customer Experience Officer

The role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Excellent computer literacy.
• Valid work permit required.

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session

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