Dutch Speaking Customer Agent For Proximus - Work Remote In Greece

Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Proximus, a leading telecommunications company. This role is ideal for individuals fluent in Dutch who are enthusiastic about delivering excellent customer service in the telecom sector. As a Customer Agent, you will assist Dutch-speaking customers with their inquiries and issues related to Proximus services, ensuring a smooth and professional customer experience.

Key Responsibilities

• Provide exceptional customer support in Dutch across phone, email, and chat channels.
• Assist customers with inquiries about telecom products, services, billing, and technical support.
• Resolve customer complaints and issues promptly and effectively.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Stay informed about Proximus services, updates, and industry trends.

Requirements

• Fluency in Dutch (spoken and written) is required; proficiency in English is a plus.
• Experience in customer service, preferably in telecommunications or related sectors.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficient with CRM software, digital communication tools, and general computer skills.
• Reliable internet connection and a suitable workspace for remote work.
• Customer-oriented mindset with a commitment to delivering high-quality service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...