Junior Customer Support Representative at winmasters

The Customer Support Representative serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints, and other queries. Ensure assistance to all company departments where and when necessary.

Job Duties:

· Resolve customer queries via phone, email, mail, social media and chat

· Provide customer basic and technical troubleshooting

· Making outbound calls to existing and potential customers

· Provide information about other products and services

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Customer records maintenance

· Being always updated on every product

· Collaborate and assist marketing promotions and other departments

· Contributes to team effort by accomplishing related results as needed

· Web site content translations

Skills/Qualifications:

• Computer literacy

• Customer Service experience, customer understanding and professional attitude

• Experience in sales is a plus

• Product/market knowledge

• Quality focus, problem solving, proactive

• Documentation, listening and phone skills

• Resolving Conflicts, analyzing Information, multi-tasking

• Willingness to work during peak hours: nights, weekends, holidays

• Ability to handle difficult customers in a polite and professional manner

• Respect the company deadlines, rules, procedures, colleagues and hierarchy

• Capability to liaise with other departments (marketing, security, finance, helpdesk, etc.) and efficiently escalate delicate user cases that need further handling, keep track if needed until solution is reached

• Active team participation and reporting to team leader general problems, proposals on products and process enhancements, suggestions for improvements and in general the global work enhancement.

• Native Greek and fluent English speaker