French-Speaking Payment Solutions Agent

Location: Waha (Work from Home)

Interview ddealine:02-07-2026 | Training Date: 13-07-2026

Compensation & Benefits

• Base salary: €1,045 gross/month
• Increase to €1,100 after 12 months
• Increase to €1,150 after 36 months
  
• Monthly performance bonus: up to 10%
• Paid training: 25 working days
• Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
• Work model: Fully remote
  
  

ID: 33384

Relocation Support

If you're relocating, we've got you covered:

Option 1: Full relocation package – flight, hotel stay, and real estate agency fee covered.

Option 2: €250 relocation allowance + real estate agency fee (for those relocating independently).

About The Project

Join the innovative financial arm, one of Switzerland's leading financial institutions.

Following the successful acquisition of ByJuno in 2023 and its merger with Swissbilling, the company is now driving the future of digital payment and invoice solutions — empowering online and in-store businesses with modern, flexible, and secure payment methods.

As part of the Customer Support team, you'll be the first point of contact for Swiss customers, ensuring a smooth and transparent payment experience that reflects the company's trusted banking standards.

Your Daily Mission

In this customer-facing role, you'll:

• Handle inbound calls and emails from customers in French (and ideally another Swiss language).
• Provide Tier 1 customer support related to:
• Invoice details and payment clarifications
• Reminder fees and billing questions
• Collection-related inquiries (mild debt collection tasks)
  
• Use internal tools to update customer records and follow up on technical or payment-related issues.
• Collaborate closely with your team and escalate more complex cases when needed.
  
  

Your goal: Deliver clear, empathetic, and efficient support while maintaining the brand's high standards of trust and professionalism.

What We're Looking For

• Languages:
• French – C1 (Advanced)
• English – B2 (Upper-Intermediate) (required for training)
  
• Education/Experience:
• No prior experience required – training is provided!
• Background or interest in finance, economics, or payments is a plus.
  
• Skills & Competencies:
• Excellent written and verbal communication
• Solid computer literacy and multitasking skills
• Problem-solving mindset and adaptability
  
  
  

Why Join the team

Be part of a trusted Swiss banking brand with strong digital growth.

Gain financial industry experience in a stable, international environment.

Receive comprehensive paid training and continuous skill development.

Enjoy clear salary progression and a performance-based bonus.

Work remotely while supporting Swiss customers with professionalism and empathy.

Hiring Process

• Submit your application online.
• Complete the language proficiency test (French & English).
• Attend interview rounds with the client.
  
  
  

Important: You must be able to provide a birth certificate for employment documentation.