Receptionist - Reservations & Operations Coordinator

We are a small, family-run horse riding company based in Santorini, dedicated to creating safe, authentic, and unforgettable experiences for visitors from all over the world.

Our company is looking for a motivated and enthusiastic team member to join Santorini Horse Riding and help us create unforgettable horseback riding experiences while providing exceptional service to our guests.

This is a dynamic role combining reception, reservations, guest relations, sales, and operations management. The ideal candidate will be responsible for welcoming guests, managing bookings, communicating with partners, and ensuring the smooth day-to-day operation of the business.

Main Responsibilities

Guest Reception & Reservations

• Welcoming guests and making them feel at home.
• Managing reservations via email, phone, WhatsApp, and online booking systems.
• Confirming bookings and maintaining accurate calendars.
• Assisting guests with questions before and during their visit.
• Handling payments, receipts, and invoicing.

Sales & Partner Relations

• Promoting and selling our horseback riding experiences.
• Communicating with hotels, travel agencies, concierges, and tour operators.
• Building and maintaining strong relationships with existing and new partners.
• Assisting with business development and partnership opportunities.

Operations & Administration

• Supervising daily operations and ensuring high-quality standards.
• Creating and managing invoices, receipts, and payment records.
• Coordinating transfer services and guest logistics when required.
• Supporting the management team with administrative tasks.

Social Media & Marketing

• Assisting with social media content creation.
• Taking photos and videos of guests and horses.
• Helping create engaging posts, stories, and promotional content.
• Supporting marketing initiatives and partner promotions.

Maintaining a clean, tidy, and welcoming reception and guest area.

Απαραίτητα Προσόντα:

Qualifications

• University degree minimum.
• Excellent English communication skills (written and spoken).
• Basic Greek language skills.
• Strong organizational and multitasking abilities.
• Driver's license.
• Friendly, calm, positive, and professional personality.
• Knowledge of invoicing and administration is a strong advantage.
• Quick learner with a proactive attitude.

Preferred Qualifications

• Experience in tourism, hospitality, customer service, or reservations.
• Horse riding experience is a plus but not required.
• Social media experience is appreciated.
• Ability to work independently and as part of a team.

Παροχές:

• Competitive salary.
• Accommodation provided.
• One cooked meal daily.
• Friendly family-run working environment surrounded by nature and horses.
• One day off per week.
• High season schedule: 08:00–13:00 and 16:00–21:00.
• Lunch break: 13:00–16:00.