CRM Specialist

Fais Group of Companies operates in the retail/wholesale sector of sportswear, apparel, footwear & accessories for more than 45 years, dominating the Greek market and expanding its activities internationally.

The Group covers all distribution channels, focusing on strong cooperations with key wholesalers and long-term relationships, bringing powerful & innovative brands to the consumers. In retail, the Group operates flagship, stand-alone and multi-brand stores, corners within all major department stores, outlets and e-shops in Greece, Cyprus, Bulgaria, Romania and most recently in Czech Republic and Slovakia, representing top brands like Kalogirou, Haralas, Puma, Under Armour, KIKO Milano and Levi’s.

We are looking for a talented CRM Specialist (member of Fais Group of companies), to join our team and help us elevate how we engage with our customers.

The Role

• Manage and optimize our CRM system to improve customer lifecycle and retention
• Segment audiences and personalize customer journeys
• Campaign Execution: Planning and executing targeted CRM campaigns across multiple channels, including segmentation based on behavior.
• System Optimization: Overseeing the technical operation of the CRM platform and implementing improvements.
• Cross-functional Collaboration: Working with marketing, sales, and IT teams to align CRM strategies with business goals.
• Reporting & Analysis: Analyzing customer behavior to identify trends and providing insights to improve retention and sales.
• Partner with BI, Data Science, and Product teams to ensure actionable insights and seamless integrations
  
  

Key Skills & Requirements

• Technical Proficiency: proven experience with CRM platforms (e.g., Salesforce, Klaviyo, Contactpigeon) and data analysis tools.
• Expertise in CRM systems, automation platforms, and multi-brand operations, including segmentation, personalization, and multichannel communication strategies
• Strong analytical mindset and attention to detail
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support
• Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization
• Proficiency in English
• Proven ability to build brand presence and drive sustainable revenue growth through strategic CRM initiatives
  
  

Nice to have

• Experience with A/B testing and campaign optimization
• Basic knowledge of SQL or data visualization tools
• Familiarity with GDPR and data privacy best practices
  
  

What We Offer

• Competitive compensation package based on experience, skills and performance.
• An opportunity to join a rapidly growing organization.
• Personal growth opportunities.
• Dynamic and friendly working environment.
• Discounts on all brand products.
  
  

At Fais Group, we are committed to fostering a workplace built on mutual respect and equal employment opportunities for all. We value diversity and inclusion and do not discriminate on the basis of race, color, religion, gender, pregnancy, nationality, ethnic origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. We believe that diversity and inclusion are essential to our success as a global brand, and we strive to attract, develop, and retain top talent from a diverse candidate pool.

We thank all applicants for their interest; only shortlisted candidates will be contacted.