Admissions Coordinator – Ellinogermaniki Agogi

Job Description

Purpose of Role

The Admissions Coordinator is responsible for coordinating the admissions process and student enrolments to meet ambitious targets, supporting the School Senior Leadership team, building relationships with prospective families, collaborating with key stakeholders in the school and outside partners, in alignment with ISP principles.

The role will oversee, coordinate, support and report the lead conversion (generated by our marketing team) to enrolment. This is a role for someone who is a ambitious, performance-driven, skilful in interpersonal relations, comfortable with using data strategically.

The Admissions Coordinator reports solid to the Head of the school and has a functional reporting to the Regional & Country Head of Admissions.

Key Responsibilities

Recruitment and enrolment management:

• Coordinate the flow, support the School Senior Leadership team in engaging with current and prospective families and stakeholders, to communicate our value proposition (profile, programme, fee structure and all services provided)..
• Own the admissions process, managing the flow, supporting the school and regional admissions team. Manage the sales funnel (at all stages), contributing to the best family experience journey, customer service, and communication.
• Coordinate the effective follow-up to all potential leads, communicate, organize the flow, including school tours and meetings, supporting the School Leadership team to convert to new enrolments.
• Propose, organise, collaborate to the deployment of open days and recruitment events (virtual and presential), as well as admissions meetings, while displaying an excellent customer experience service.
• Implement all policies and documentation related to student admissions (including toolkits, templates, scholarship programmes), with the support of stakeholders following the School best practices and ISP guidelines, to ensure consistency in admissions standards and processes.
• Work with the School Principal, the School Teams, ISP marketing and admissions Heads to ensure admissions targets are met.
• Work with the Head of School and SLT to organize appropriate programmes and campaigns, such as referral schemes, scholarships, or working with feeder schools.
• Regularly review the admissions funnel to ensure accurate information, reporting and learning, highlighting the school’s best practice.
  
  

Networking & Building Relationships

• Support the Head of School in developing and nurturing partnerships raising the School’s image.
• Work with parent-facing administrative staff closely, to ensure an outstanding coordination among all internal stakeholders involved in the process and that first impressions of the school are excellent leading to positive visitor experience.
• Advise on effective continued support and communication to new families after students enrol at the school - ‘after sales care’.
• Collaborate with the School Leadership Team to ensure the best customer care and retention, in alignment with School and ISP priorities.
  
  

Enrolment Targets & Data Management

• Work closely with the school leadership team to build and monitor recruitment and retention targets: by analysing the demand appetite, enrolment data and identification of trends.
• Lead and prepare comprehensive reports based on data analysis and provide recommendations for adjustments to recruitment tactics, customer excellence and operational efficiency.
• Maintain the CRM system and reporting by ensuring it is up to date, accurate and effectively utilised for tracking and managing student prospective information.
• Take ownership for agreed admissions and retention targets.
• Ensure school has clear retention data and targets to work towards.
• Ensure school meet admissions and retention targets by developing and implementing a structured approach, data gathering and data generated insights to support the School Leadership team and Country & Regional Heads of ISP.
  
  

Team´s Coordination & Management

The Admissions Coordinator is responsible for coordinating the admissions process, coordinate the school team effort and the ISP admissions system, ensuring alignment with strategic objectives and operational efficiency. The role involves monitoring the processes, and ensuring effective collaboration to drive enrolments and enhance the overall admissions experience.

Skills, Qualifications And Experience

• Strong academic background, Bachelor’s Degree from a relevant field (business administration or Sciences).
• A Master’s degree will be a plus.
• Excellent command of English and Greek, both written and spoken.
• Demonstrable experience in the commercial “service” sector (ideally in the educational sector and the student recruitment, enrolment, and retention fields, but not a “must”), or B2C sales.
• Strong data management, analytical skills, and proficiency in technology for accurately organising, analysing admissions data, generating reports, and ensuring compliance with data regulations.
• Experienced in managing a CRM system (HubSpot or Salesforce, preferred).
• Articulate, communicative, and able to present information in a concise and professional manner.
• Organisation skills: well organized and able to prioritise tasks.
• Critical thinking.
• Collaboration, interpersonal skills, agility, emotional intelligence.
• Leadership skills: ability to manage self and coordinate a senior team effectively and work in cross functional teams.
• Ability to assess and highlight opportunities and to find solutions to ensure tasks are completed within specified timescales.
• Ability to negotiate, persuade and motivate others.
  
  

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.