HR Service Partners - based in Luxembourg

This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.

The EIB, the European Union's bank is seeking to recruit for its Human Resources Directorate (HR) – HR Business Partnering Division (HRBP) - HR Service Partner Unit (HRSP), at its headquarters in Luxembourg, HR Service Partners*.

• Benchmark role Senior/Principal Operational Assistant.
  
  

These are full time temporary positions at grade 2/3.

The Terms Of These Contracts Will Be

Until 31/12/2027 for the first position

Until 31/12/2028 for the second position

Panel interviews are anticipated for July/August 2026

Purpose

Provide operational and administrative support to HR Business Partnering activities in order to deliver an optimal HR service to managers and colleagues across the Bank, ensuring the right level of data confidentiality.

Operating Network

The HR Service Partner reports to the Head of HR Service Partners unit and work closely with one or more HR Business Partners in supporting the managers and teams in the client directorates on general HR matters. He/She interfaces with other HR services and with managers and staff members of the client directorates.

The post requires flexibility, autonomy and the ability to prioritise and handle several tasks simultaneously, while exercising a high attention to detail. It also requires a high level of discretion due to the confidential nature of the matters under the remit of HR Department.

Accountabilities

• Support in delivering consistent and high-quality HR processes with the objective of ensuring an efficient functioning of the HRBP activities, focusing on amongst others:
• Performance and talent review cycles
• Staff transfers and temporary assignments
• Contract extensions and conversions
• Reorganisations
• HR Reporting to managers
• Manage and maintain HR data (e.g. Peoplesoft/Oracle Cloud HCM , ensuring accuracy and confidentiality.
• Perform regular data checks and contribute to reliable reporting for decision-making.
• Provide analysis of available HR reports for the designated Directorates to the HRBPs or directly to managers to support the decision-making process on HR matters, providing feedback to the relevant teams when adjustments or corrections are needed.
• Execute other regular or ad-hoc HR operational and administrative tasks for the covered Directorate(s) in alignment with the respective HRBP(s).
• Initiate improvements and participate in the optimisation of working methods, processes and technologies and raise new ideas that ultimately foster customer satisfaction and efficiency.
• When needed, ensure integration and on-the-job training of more junior colleagues.
• Maintain permanent relationships and good cooperation with Expert HR teams (Talent Acquisition, Performance, Learning & Development, Talent Management, Customer Service, etc.) to guarantee an optimal flow of information within HR.
• Build and maintain good working relationships with the clients in the business, peers and internal counterparts.
  

Qualifications

• Secondary level education, complemented with a 2-year certification in a relevant field or secondary level education with equally qualified experience.
• At least 5 years of experience in an administrative support role or operational position, with at least 2 years of experience in HR administration with a solid knowledge of HR processes.
• Strong collaboration and organinsation skills, pro-active attitude, solution and service oriented.
• Developed sense of discretion.
• Ability to multi-task, prioritize, and manage time effectively.
• Good knowledge of the standard office tools and particularly advanced skills in Excel.
• Excellent knowledge of English and/or French (***), with a good command of the other. (Knowledge of other EU languages would be an advantage).
  
  

Competencies

Find Out More About EIB Core Behavioural Skills Here

To find out more about our eligibility criteria click here

(***) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.

We hire and value talent with unique characteristics, creating a work environment where they can be themselves. We believe that Diversity, Equity and Inclusion makes us a performing and innovative organisation. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.

If you require reasonable accommodation during the recruitment process due to a disability, neurodivergence, or a chronic health condition, please contact the EIB Recruitment team [email protected] who will manage your request appropriately.

By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.

Deadline for applications: 19th June 2026