Technical Service Specialist

Technical Service Specialist (Diagnostic Division)

For our Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Greece as a Technical Service Specialist. This will be a field-based role dedicated for Thessaloniki// Northern Greece.

Primary Objective Of The Position

The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

Major Accountabilities

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Provide level two service (complex service interventions requiring more than four hours of labor)
• Installation of instruments and automation
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
• Perform basic technical coaching and training for Technical Service Specialist
  
  

Requirements / Work Experience

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders and lab staff
• Excellent product and industry knowledge
• Excellent experience and process skills of the business functions service delivery
• Excellent communication skills
• Very good command of English and Greek is a must
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Excellent experience in use of analytical tools and software
• Valid driving license and good driving experience