Human Resources Operations Specialist

People and Culture Operations Executive

The Role:

Are you a highly organised and detail-oriented HR professional with a passion for operational excellence and employee experience? Do you thrive in fast-paced, dynamic environments where accuracy, compliance, and people-centricity go hand in hand? If so, we’d love to meet you.

Why Join Us?

At XM, our People & Culture team plays a key role in creating an exceptional employee experience while ensuring our P&C operations run smoothly, efficiently, and in full compliance with local regulations. As we continue to grow, we are looking for a dedicated People & Culture Operations Executive to join our Athens office and support the seamless execution of our P&C operational framework.

This is an exciting opportunity for an HR operations professional who enjoys working with HR systems, employee lifecycle processes, compliance, and process optimisation while contributing to a collaborative and people-first culture.

The main responsibilities of the position include:

P&C Operations & Compliance Excellence

• Manage day-to-day P&C operational activities in compliance with Greek labour law and internal policies and group governance standards
• Prepare and maintain employment documentation, contracts, employee records, and digital files, ensuring accuracy, confidentiality, GDPR compliance, and data integrity
• Support internal audits and ensure all P&C documentation is properly maintained and compliant with regulatory requirements
• Monitor employee attendance, leave balances, and absences, ensuring accurate record-keeping and reporting
• Stay up to date with Greek employment legislation and P&C best practices, providing operational recommendations where needed
• Support the implementation and ongoing administration of the Greek Digital Work Card
• Coordinate local Health & Safety operational requirements in alignment with group policies and local legislation, in collaboration with external H&S consultants and the occupational physician

Employee Lifecycle & Experience

• Support the end-to-end onboarding experience, ensuring new joiners receive a smooth, engaging, and professional introduction to XM
• Support key employee lifecycle processes, including probation reviews, contract amendments, internal transfers, and offboarding procedures
• Act as a trusted point of contact for employees regarding P&C operational matters, policies, and procedures
• Foster a strong, supportive, and people-centric local employee environment through active communication, visibility, and day-to-day interaction with employees
• Support employee wellbeing, engagement, culture, and employer branding initiatives that strengthen the employee experience and reinforce XM’s culture

Payroll & Benefits Administration

• Assist with payroll preparation by collecting, validating, and auditing payroll-related data
• Collaborate closely with payroll teams to ensure timely and accurate payroll execution
• Administer employee benefits programs, including private medical insurance, pension plans, and allowances, while responding to employee queries in a professional and timely manner

P&C Systems & Process Improvement

• Maintain and update P&C systems and employee databases, ensuring data accuracy and operational efficiency
• Support the continuous improvement and optimisation of P&C processes and workflows to enhance departmental effectiveness
• Collaborate closely with Group P&C teams, Centers of Excellence, and regional stakeholders to ensure alignment, consistency, and best practice implementation across P&C operations and processes
• Assist in P&C projects and cross-functional initiatives that contribute to the evolution of the P&C function

Main requirements:

• BSc/MSc in Human Resources Management, Business Administration, or a related field
• At least 4 years of solid experience in HR Operations, HR Administration, or People Operations within a structured, fast paced, multinational organisation
• Solid understanding of Greek labour law and hands-on experience applying it in day-to-day HR operations
• Familiarity with ERGANI & Ergani II platforms and the Greek Digital Work Card system
• Experience preparing, validating, and auditing payroll-related HR data for accurate submission to the payroll team for final processing
• Excellent organisational and prioritisation skills, with the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, discretion, confidentiality, and attention to detail
• Strong communication and interpersonal skills, with a collaborative and service-oriented mindset
• Fluency in both Greek and English (written and spoken)
• Proficiency in Microsoft Office Suite and HRIS/HR platforms

Benefit from:

• Attractive remuneration package
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Deep Dive – First Interview with Your Future Team
• Test Your Edge – Personality Assessment
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!