E-Commerce Operations Specialist - Z-MALL | Περιστέρι

Fais Group of Companies operates in the retail/wholesale sector of sportswear, apparel, footwear & accessories for more than 45 years, dominating the Greek market and expanding its activities internationally.

The Group covers all distribution channels, focusing on strong cooperations with key wholesalers and long-term relationships, bringing powerful & innovative brands to the consumers. In retail, the Group operates flagship, stand-alone and multi-brand stores, corners within all major department stores, outlets and e-shops in Greece, Cyprus, Bulgaria, Romania and most recently in Czech Republic and Slovakia, representing top brands like Kalogirou, Haralas, Puma, Under Armour, KIKO Milano and Levi’s.

We are looking for an E-Commerce Operations Specialist for Z-mall eShop with a strong performance and growth mindset to co-manage and scale the website’s affiliated brands.

This is a hands-on role with ownership of sales performance, across B2C and selected B2B eCommerce flows.

The Role

You will have co-ownership of the performance and growth of the eCommerce channel, with a core focus on:

revenue and sales growth, conversion optimization, profitability and scalability.

Key Responsibilities

• End-to-end ownership of eCommerce P&L (revenue, margins, conversion)
• Design and execution of growth strategies (traffic, conversion, retention)
• Co-management of the commercial calendar (product launches, promotions, bundles)
• Co-handling of pricing strategy optimization and margin management
• Coordination with performance marketing (Meta, Google, SEO, CRM)
• KPI analysis and performance tracking: Conversion Rate, CAC, ROAS, AOV, LTV, Retention in collaboration with external and internal teams
• Continuous optimization of UX and customer journey
• Close collaboration with marketing and content teams
• Coordination with operations and logistics to support scalable growth
• Support of omnichannel strategy (eShop, retail, B2B touchpoints)
  
  

Requirements

• 3–4 years of experience in eCommerce or Digital Growth roles
• Experience managing e-commerce platforms such as Magento
• Expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimize product visibility, customer engagement, and sales conversion.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways and order management systems
• Analytical, data-driven mindset
• Excellent command of the English language
  
  

Candidate Profile

• Strong commercial and growth-oriented mindset
• Passion for retail clothing & fashion performance
• Comfortable with ownership, accountability and targets
• Ability to use data to drive decision-making and present solutions for boosting online sales.
• Proficient communication skills, both written and verbal, with fluency in English
• Entrepreneurial thinking – operates with an owner’s mindset
  
  

What We Offer

• A role with real impact on growth and revenue
• Collaboration with premium high-end brands
• Dynamic environment with fast decision-making
• Competitive career development opportunities
  
  

At Fais Group, we are committed to fostering a workplace built on mutual respect and equal employment opportunities for all. We value diversity and inclusion and do not discriminate on the basis of race, color, religion, gender, pregnancy, nationality, ethnic origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law.

We believe that diversity and inclusion are essential to our success as a global brand, and we strive to attract, develop, and retain top talent from a diverse candidate pool. We thank all applicants for their interest; only shortlisted candidates will be contacted.