German-Speaking Telecom Customer Experience Specialist

We're partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth, positive experience for end users.

• Act as the first point of contact for customers via phone, email, and chat
• Handle inquiries related to services, billing, contracts, and general account support
• Troubleshoot basic technical issues and guide customers step by step toward resolution
• Clearly explain products, services, and procedures in a customer-friendly way
• Resolve complaints professionally, ensuring customer satisfaction and first-contact resolution
• Accurately document all interactions in internal systems
• Follow established processes, quality standards, and data protection guidelines
• Contribute to a positive customer experience through empathy, clarity, and professionalism
  
  
  

• Native or C1 level German (spoken and written)
• English at B2 level for training and internal communication
• Previous experience in customer service or call center support is an advantage
• Strong communication and active listening skills
• Customer-oriented mindset with a calm and solution-focused approach
• Basic computer skills and confidence using digital tools
• Ability to manage multiple tasks and work in a structured environment
  
  
  

• Full-time position with paid training and onboarding
• Stable working environment within an international team
• Competitive compensation package
• Health and wellbeing benefits
• Career development and internal growth opportunities
• Relocation support for candidates moving to Greece
• Modern office facilities and a supportive team culture