Italian-Speaking Technical Support Specialist

Project: B2C Technical Support

Location: Remote in Greece

Client: Customer Service Project

ERF ID: 33102 / 33133

Job Overview

Are you passionate about technology and customer support? Join our team

as an Italian-Speaking Technical Support Specialist supporting customers

through phone, email, and chat.

This is a great opportunity to build your career in an international and

supportive environment while working remotely from Greece.

What You'll Do

Provide professional technical support to Italian-speaking customers via

phone, email, and chat

Resolve customer issues efficiently and ensure a high level of

satisfaction

Build strong customer relationships through empathy, professionalism,

and clear communication

Record all customer interactions accurately in the CRM system

Escalate more complex cases when necessary to ensure timely resolution

Work closely with your team and management to maintain service

excellence

Identify recurring customer issues and contribute ideas for improvement

Follow company procedures and data protection regulations at all times

What We're Looking For

Fluent Italian in both written and spoken communication

Good level of English (minimum B2)

Strong communication and problem-solving skills

Customer-oriented mindset with a professional attitude

Comfortable using CRM systems, software tools, and troubleshooting

technical issues

Ability to work well both independently and as part of a team

What We Offer

Monthly salary: 1,045.72€ gross + performance bonus

Productivity bonus of up to 10% of gross salary, depending on target

achievement

Salary increase to 1,100.00€ gross after 12 months of employment

Salary increase to 1,150.00€ gross after 3 years of employment

Work schedule: Monday to Friday

Work hours: 09:00–21:00

Work from home: Yes

Training from home: Yes

Fully paid training by certified instructors

Additional Benefits

Healthcare benefits and various discounts

Free online Greek language courses

Overtime and Greek holiday pay

Access to a multicultural, supportive, and award-winning work

environment

Special events and community initiatives

Relocation Package

For candidates relocating to Greece, we offer:

Two weeks of hotel accommodation

Flight ticket within the EU

Airport pickup

Support with real estate agency fees

Recruitment Process

Application screening

Online language tests

Client interview

Important Dates

Interview deadline: 05-06-2026

Training start date: 16-06-2026

If you are looking for a new opportunity and want to grow in a dynamic

customer service environment, we would love to hear from you.