Customer Quality Support Agent (Fixed Term Contract)

Our people are our strength. We partner with those who share our core values: Innovation, Quality, Reliability, Transparency, Integrity and Responsibility.

We, in Attica Group, are the leading company in passenger shipping in Greece and worldwide and our fleet connects numerous of destinations 365 days a year. In addition, we have a strong presence in the tourism sector through Attica Blue Hospitality.

If you want to evolve with us shaping the travel experience of the future, we'd love to meet you.

#OneGroupOneCrew #AtticaGroupCareers #AtticaGroupTalent #JoinAtticaGroup #ExcellenceInAction

• Contract: Fixed-term contract till 31st December 2026
  
  

About The Role

As a Customer Quality Support Agent, you will be responsible for coordinating the second-level support team, ensuring a structured and efficient approach to handling complex customer requests. Acting as a key point of alignment between teams, you will contribute to delivering a high standard of customer experience through effective case management, clear communication, and a strong focus on service quality and consistency.

Key Responsibilities

• Handle and resolve non-critical customer cases in a timely and effective manner Coordinate and support the management of minor operational disruptions (e.g., adverse weather conditions, strike actions)
• Manage individual passenger reservations accurately and efficiently
• Handle lost & found cases, including lost luggage and personal belongings
• Prepare and submit internal memos to the Accounting Department
• Ensure consistent, customer-centric communication across all touchpoints
• Support overall service quality monitoring and continuous improvement initiatives
  
  

What We Are Looking For

• 1+ years of experience in a customer support or contact center environment (calls, chat, email)
• Fluent in Greek (written and verbal)
• Excellent use of English language (written and verbal)
• Familiarity with customer service tools (CRM systems, call platforms, live chat applications)
  
  

Skills & Competencies

• Customer-focused mindset with a positive and adaptable approach
• Ability to collaborate effectively with teams and stakeholders
• Strong communication skills (listening, verbal, and written)
  
  

What We Offer

A workplace where you truly matter – feel valued, supported, and empowered to grow every day.

Competitive salary – rewarding your contributions and performance.

Comprehensive benefits – including premium insurance for you, and your family, plus access to our occupational physician and mental health support.

Hybrid way of working – combining office-based collaboration with the option to work remotely.

On-site restaurant – daily, high-quality and nutritious meals provided at no cost as part of the employee offering.

Modern technology and tools – access to up-to-date systems and platforms that support your work and professional development.

Make a difference – engage in company-supported volunteering and community initiatives.

Employee travel privileges – enjoy travel privileges across the Group network, in line with company policy