Customer Service and Back Office Administrator

Company Description

Supervoice is a communication services provider that offers high-quality IP communication services free from the restrictions of traditional telephony, anywhere in the world. It was founded in the United States in 2003, and since 2008, it is licensed by the Greek regulatory authority to provide services in Greece. The company's goal is to offer reliable services that work flawlessly wherever businesses need them. It continuously develops tools that enable companies to work from the office, home, ship, road, or wherever their staff needs to be, taking advantage of the ever-increasing speed of internet infrastructure.

Job Description

At Supervoice, we’re redefining business communication through cutting-edge technologies and cloud communication solutions that keep companies connected anytime, anywhere. If you are ready to join a forward-thinking team re-imagining the future of communication beyond the limits of traditional telephony, then you might be the person we’re looking for!

As a Customer Service & Back Office Administrator, you will play a key role in delivering an outstanding customer experience while supporting the smooth day-to-day operation of our services and internal processes.

What You’ll Do

• Handle incoming customer calls (customer support)
• Register and monitor customer requests in the CRM system
• Manage back office operations (service activations, changes, billing support)
• Coordinate with technical team for issue resolution
• Follow up on pending cases to ensure timely and effective service management

What We’re Looking For

• Previous experience in customer  service, administrative support or a similar role (customer service or call center support)
• Strong digital literacy and confidence using CRM platforms and business applications
• Experience in the telecommunications industry
• Proficiency in English  

What You Bring

• Strong communication skills with a customer-oriented mindset
• Ability to multitask, prioritize effectively, and work in a fast-paced environment
• Professional attitude, attention to detail, and strong organizational skills

What We Offer

• Life & Health insurance
• Corporate laptop
• Continuous training and professional development opportunities
• Certified Great Place to Work environment that values collaboration, growth, and employee well-being

Joining Supervoice means becoming part of a bold, fast-moving team shaping the future of global communication. If you’re ready to grow, create impact, and contribute to redefining how the world communicates - we’d love to hear from you.