Customer Engineer

Location Country Greece

Work Location Athens

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

• Customer Engineer supports our Inhouse and external customers worldwide. The Customer Engineer will have wide experience on both Navigation, Communication and Satellite systems.
• This job also involves providing
• remote guidance/product support to our customers and assisting our Service coordinators.
• Training in the equipment we support, and sell will be arranged if needed.
• It is important that the Customer Engineer is flexible and able/willing to work with equipment from various manufacturers
  
  

Key Responsibilities And Tasks

• Assist Seatec Leisure Superintendent with day-to-day tasks and coordination.
• During peak/leave periods assist Seatec NavCom Sales and coordination team with service arrangements.
• Focus on customer support, commissioning and service onboard vessels managed by V. and external costumers.
• Cover service activities worldwide and maintain good relationship with our clients.
• Proper preparation and execution of work assigned and ensure performance are met at all times.
• Provides remote guidance / product support to customers and backend support to our Service Coordination center in Chennai/India and Europe.
• Assist our sales department with technical issues.
• Handle pre and post administrative work.
• Required to undertake ad-hoc duties which may be assigned from time to time.
  
  

What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Technical background in marine electronics is required, preferably with experience on Navigation, Communication and Satellite equipment.
• Experience from cruise vessels or mega yachts preferred.
• Experience with Onboard IT systems (Architecture and support)
• Relevant working experience in maritime industry is preferred.
• Must have excellent co-operative skills, good communication skills, result-oriented and self-motivated.
• Self-driven attitude to find solutions to problems.
• Service minded with passion and patience for handling customers.
• On-board system process knowledge.
• Ability to work independently and take ownership.
• Able to travel overseas on short notice
  
  

Desirable

Applications Close Date