Expert Success Intern

About The Role

We’re launching a new team that sits at the intersection of operations, communication, and payments, and we’re looking for an intern who’s excited to learn how a global business truly works behind the scenes.

As the Expert Success Intern, you will be the critical link between our global expert network and our core business functions (Finance, Compliance, Marketing, and Client Service) helping us build a new standard for how we collaborate with our expert community.

If you’re a hyper-communicative problem-solver who wants to master complex business systems, this role is your career launchpad.

This is a 6-month contract with the potential to become a permanent position.

What you will do

• Be part of the team responsible for elevating the expert experience.
• Handle sensitive, high-level communications, turning complaints or complex financial questions into opportunities to build trust and long-term loyalty.
• Work daily with Finance to secure payments, Marketing to align on expert-facing messaging, and Client Service to ensure consistent experiences across projects.
• Help create communication templates, workflows, FAQs, and playbooks that will shape how we collaborate with experts.
• Contribute ideas, improvements, and new ways of working as we strive for operational excellence.
  
  

Who you are (we don't need experience, we need potential)

• A student or recent graduate who thrives in a fast-paced environment.
• A communication pro: Your written English is clear, friendly, and persuasive. You can turn complicated information into simple, human explanations.
• Analytical & tech-curious: You love understanding systems and aren’t intimidated by complex software or new tools.
• A go-getter: You’re proactive, take ownership from start to finish, and ask “why?” to get to the root of issues.
• AI-minded & optimization-driven: You’re excited about using tools (including AI) to spot and implement improvements in operational workflows.
  
  

What you will get

• Hybrid work model, extra personal/flex days, and paid volunteer days for your favorite cause.
• Company-sponsored team-bonding events.
• Weekly health & wellness activities, plus healthy breakfast, snacks, and beverages.
• An entrepreneurial culture and amazing coworkers.
• Opportunities to develop new skills and grow your career in a highly multicultural team within a global organization.
  
  

About Dialectica

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.