Care Engineer

Job Description

In this role you will provide Technical support as SME for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

How You Will Contribute And What You Will Learn

• Provide technical support analysis and solutions via ticket handling
• Investigate and identify software defects in cooperation with R&D
• Ensure SLAs are met for escalated cases
• Participate in Emergency on call shifts (12x7)
• Provide remote recovery support in the event of an out-of-service condition
• Travel to customer or customer team premises upon requests
• Create reports for Root Cause Analysis
• Perform deployments based on cloud infrastructure
• Participate in New Product Introduction (NPI) Activities
• Gain Deep down knowledge of functional areas
• Plan and execute technical tasks requiring specialist skills in your own professional area.
  
  

Key Skills And Experience

You have:

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
• Care Expert Technical Support – Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
• Exposure on CNF and VNF deployment
• Exposure on routing protocols
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Ready to support Emergencies on a 24/7 basis
  
  

It would be nice if you also had:

• Flexible to work in different time zones.
• Having Excellent in logical / analytical skills.
• Linux Cloud certification.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Greece :

• On site, hybrid or remote work arrangements, based on the business requirements
• Life and medical insurance, plus an annual medical check-up program
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Group pension plan and incentive programs to support long-term financial security
• Ticket restaurant e-card
• Company bus transportation and company-provided mobile device with subscription
• Referral bonus for recommending qualified candidates
• Well-being programs to support your mental and physical health
• Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond