1st Level Technical Support Engineer

At Supervoice, we’re redefining business communication through cutting-edge technologies and cloud communication solutions that keep companies connected anytime, anywhere. If you are ready to join a forward-thinking team re-imagining the future of communication beyond the limits of traditional telephony, then you might be the person we’re looking for! As a 1st LevelTechnical Support Engineer, you will act as the primary point of contact for customers seeking technical assistance and support.

What You’ll Do

• Handle incoming calls, emails, or tickets related to technical customer issues
  

• Perform first-line diagnosis and resolution of basic technical problems
  

• Record all incidents accurately in the ticketing system and follow up accordingly
  

• Provide clear instructions and technical guidance to customers
  

• Collaborate with internal teams to resolve issues efficiently
  

• Maintain a high standard of customer service and follow company support procedures
  

What We’re Looking For

• Solid technical literacy with experience in customer support systems
  

• Bachelor’s degree in Computer Science
  

• Previous experience in 1st level technical support, helpdesk, or customer support
  

Technical Skills That Will Make You Stand Out

• Basic understanding of modern telecommunication systems, including SIP trunks, IP PBX / Cloud PBX platforms, softphones, and IP phones
  

• Knowledge of networking fundamentals such as TCP/IP, routing, NAT, Port Forwarding, VLANs, and QoS
  

• Familiarity with network infrastructure and equipment, including routers, switches, Wi-Fi systems, and structured cabling standards (EIA/TIA 568)
  

• Exposure to broadband and access network technologies such as ADSL, VDSL, FTTH, FTTC, and Metro Ethernet
  

• Experience using CRM and ticketing systems
  

What You Bring

• Strong troubleshooting and critical thinking skills
  

• Strong collaborative mindset, reliability, and adaptability
  

• Excellent communication and customer service skills
  

• Fluency in English will be considered a plus
  

What We Offer

• Life & Health insurance
  

• Corporate laptop
  

• Continuous training and professional development opportunities
  

• Certified Great Place to Work environment that values collaboration, growth, and employee well-being
  

Joining Supervoice means becoming part of a bold, fast-moving team shaping the future of global communication. If you’re ready to grow, create impact, and contribute to redefining how the world communicates - we’d love to hear from you!