Dutch-Speaking Customer Specialist | Booking.com Project | Athens

Location: Athens, Greece Start Date: May 2026 Work Model: On-site

About The Role

Be the Dutch-speaking voice behind one of the world's most used travel platforms. On the Booking.com project, you'll support customers through calls and emails — resolving issues, logging everything properly, and keeping satisfaction levels high. If you're sharp, solution-oriented, and want to build your career in an international environment in Athens, this is the move.

What You'll Be Doing

• Handling inbound calls and emails from Dutch-speaking customers
• Accurately logging all interactions in the customer service database
• Resolving complaints and escalating following company policy
• Troubleshooting using internal tools and support documentation
• Consistently hitting SLA targets
• Identifying recurring issues and flagging patterns
  
  
  

What We're Looking For

• Fluent Dutch (C2) — non-negotiable
• English
• High School Diploma minimum
• Strong problem-solving and troubleshooting mindset
• Comfortable with rotating shifts including evenings
  
  
  

What's On The Table

14 salaries + 50€ meal voucher/month. Private Health & Life Insurance Performance bonus 25 days annual leave 40h/week | Mon–Sun, 08:00–00:00 rotating shifts

Relocating from abroad?

• 3 weeks hotel accommodation provided
• You're covered while you find your feet in Athens
  
  
  

Contract

• Permanent contract