Technical Support Consultant

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

ENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insights.

We are looking for a motivated Technical Support Consultant to join our dynamic and high-caliber team in Athens

.
Your Ro

• leSupport the analysis, setup, and basic configuration of Electronic Data Interchange solutio
• nsProvide 1st and 2nd level technical support to clien
• tsMonitor processes and identify issues in data exchange flo
• wsHandle client requests and incidents via phone, email, and remote access, acting as the first point of conta
• ctManage and track client cases through the CRM system, ensuring timely updates and proper status reporti
• ngTroubleshoot basic technical issues and escalate more complex cases when need
• edParticipate in testing, validation, and migration processes of EDI messages and integratio
• nsPerform basic technical implementations (e.g. agent installation) and collaborate with internal tea

ms
Your Qualifications & Ski

• llsDegree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related fie
• ld.Minimum 1 year of previous experience in a similar posit
• ionBasic understanding of IT systems or business applicati
• onsBasic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooti
• ng)Familiarity with data exchange technolog
• iesGood communication skills and customer-oriented mind
• setProblem-solving attitude and attention to det
• ailBasic knowledge of Engl

ish
Your Benef

its:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we of

fer:Competitive remuneration pac

kagePrivate health insurance

planOpportunity to work alongside people who are always eager to me

ntorHybrid working m

odelTransportation with company’s bus from central stat

ions Funded training & development opportuni

tiesCatering food serv

ices
Be ONE

of UsAt ENTERSOFTONE, our purpose is to bridge cutting-edge technology with real business needs, helping organizations grow faster, work smarter, and unlock the full potential of their pe

ople.Joining ENTERSOFTONE means becoming part of a fast-growing environment where innovation, collaboration, and continuous growth are part of everyday life. We are driven by passion in everything we do, we build relationships based on trust and transparency, we take ownership with commitment, and we constantly challenge the status quo by breaking new grounds through technology and innova

tion.
Most importantly, we remain people-focused. We invest in talented people, encourage learning and development, and create opportunities for every team member to grow, contribute, and make a real i

mpact.
Join our team and experience a culture that empowers you to innovate, take initiative, develop your potential, and shape your own career path within a dynamic and evolving organi

zation.
ENTERSOFTONE is an Equal Opportunity Employer. We welcome applications from all individuals regardless of gender, sexual orientation, age, ethnic origin, religion, or any other characteristic protected by applicable laws and regulations. Diversity, inclusion, and respect are fundamental elements of our culture and shape the way we work t