Customer Service Specialist

Job Summary

As we are continuously growing, we are now looking for a person to join our Customer Service Team. We are proud of our strong brand reputation – making life easier for our customers with quick responding support.

Core Accountabilities

• Respond customer inquiries about company’s products and services via email or phone.
• Register and maintain customer database, activate services, pre-define customers’ portfolio, and follow up subscription services.
• Prepare quotations, process incoming orders, and deliver products in an efficient and timely manner.
• Handling order cancellations, product returns and resolve any disputed invoices.
• Providing help and support to customers for any software issue or portal access.
• Identify and escalate issues to supervisors

Qualifications

• Relevant qualification/experience (minimum two years) in a relevant and/or customer-facing role within a similar sector

Skills & Experience - Essential

• Great Reliability, dependability, Adaptability, and consistently perform at a high level.
• Strong knowledge of the product or service to provide accurate and helpful information to customers.
• Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses.
• Good understanding of technology and software systems.
• Fluent English
• Excellent IT skills including Microsoft packages, Word, Excel, PowerPoint or equivalent
• Excellent written and verbal communication skills

Desirable

• Equivalent working experience (2 years+) in marine technology industry preferred