Italian Customer Service (Remote)

Location: remote in Greece

Language Requirements: Italian (C2), English (C1)

Compensation:

Monthly gross salary: 1,100 EUR per 14 months

Monthly Performance Bonus: Up to 10% based on performance metrics

Schedule: 8 hours per day with a 1-hour lunch break, 5 days per week, from Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Fully Paid Training: 2 Weeks

Benefits:

• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity
  
  
  

Joining Deadline: 25/11/2024

Relocation Package:

• 2 weeks of hotel accommodation
• Flight ticket (within the EU)
• Airport Pickup
• Real Estate Agency fee
• Free accommodation or extra accommodation bonus throughout the entire employment period
  
  
  

Hiring Process:

• Client's application review
• Language online tests
• Client's interview
  
  
  

We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

Handle inbound customer inquiries and issues in a professional and timely manner.

Ensure customer satisfaction through effective communication and problem-solving skills.

Document all interactions accurately in the CRM system.

Collaborate with other departments to escalate and resolve complex issues.

Meet individual and team performance targets.

Required Skills and Qualifications:

• Fluency in Italian (C2 level) and proficiency in English (C1 level).
• Proven experience in telesales or customer acquisition roles preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong negotiation and persuasion skills.
  
  
  

Application Instructions: To apply, please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application!