German-Speaking Payment Solutions Agent

ERF ID: 31932

Location: Piraeus (Remote in Greece)

Interview Deadline: 2026-03-09 | Training Start Date: 2026-03-18

Work Schedule: Monday–Friday | 09:00–19:00

Training Duration: 10 days, fully paid

Salary: €1,300 gross/month + up to 10% performance bonus

Relocation Support (if needed):

• Option 1: Full relocation package (flight, hotel, and real estate agency fees)
• Option 2: €250 relocation allowance + real estate agency fees
  
  
  

About The Project

Join one of Switzerlands leading financial institutions, a pioneer in digital payment and invoice solutions. After acquiring ByJuno in 2023 and merging with Swissbilling, the company empowers online and in-store businesses with flexible, secure, and modern payment methods.

As part of the Customer Support team, you will be the first point of contact for Swiss customers, ensuring a smooth, professional, and transparent payment experience.

Your Daily Responsibilities

In this customer-facing role, your responsibilities include:

• Handling inbound calls and emails in German (French or another Swiss language is a plus).
• Providing Tier 1 support related to:
• Invoice and payment clarifications
• Reminder fees and billing questions
• Basic collection-related inquiries
  
• Updating customer records using internal tools and following up on payment or technical issues.
• Collaborating with your team and escalating complex cases when needed.
• Delivering empathetic, clear, and efficient support, reflecting the companys high trust standards.
  
  

Requirements

Languages:

• German – C1 (Advanced, required)
• English – B2 (Upper-Intermediate, required for training)
  
  
  

Education & Experience:

• No prior experience required; full training provided
• Background or interest in finance, payments, or economics is a plus
  
  
  

Skills & Competencies:

• Strong written and verbal communication
• Computer literacy and multitasking
• Problem-solving mindset and adaptability
  
  
  

Compensation & Benefits

• Base salary: €1,300 gross/month
• Performance bonus: up to 10% of gross salary
• Paid training: 25 working days
• Work schedule: Monday–Friday, 09:00–19:00
• Work model: Fully remote
  
  
  

Why Join

• Be part of a trusted Swiss banking brand with strong digital growth
• Gain experience in a stable, international financial environment
• Receive comprehensive paid training and career development
• Enjoy clear salary progression and performance-based bonuses
• Work remotely while supporting Swiss customers professionally
  
  
  

Hiring Process

• Submit your application online
• Complete language proficiency tests (German & English)
• Attend client interview rounds
  
  
  

Note: Employment requires birth certificate verification