Product Specialist

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

ENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insights.

We are looking for a Product Specialist to join our high caliber team.

Your contribution to the success of the team

• Provide Level 2 technical support, resolving complex software issues for internal teams and clients
• Manage and monitor CRM & ticketing systems, ensuring timely responses and high-quality resolutions (SLA adherence)
• Create and maintain technical documentation, including user manuals, configuration guides, and how-to articles
• Perform testing (QA) based on specifications and analyze bugs to improve system performance
• Collaborate with Product & R&D teams to support product evolution and translate business needs into technical requirements
• Contribute to continuous improvement of internal processes and support workflows
  
  

Your Qualifications & Skills

• Bachelor’s degree in Computer Science, Business Administration, or a related field
• Experience in software consulting, implementation, or support in HRMS or similar systems.
• Hands-on experience with CRM systems and ticketing processes
• Ability to write clear and well-structured technical documentation
• Strong analytical and problem-solving skills
• Good communication and teamwork skills, with a customer-focused mindset
  
  

Nice to have

• Knowledge of SQL
• Experience with Business Intelligence tools
• Familiarity with HR/Payroll processes
  
  

Your Benefits

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Hybrid working model

Opportunity to work alongside people who are always eager to mentor

Transportation with company’s bus from central stations

Funded training & development opportunities

Catering food services