Customer Support professional

Sysmex Greece is a young and fast-growing subsidiary that has successfully completed its setup phase and is now strengthening its operations to support the next stage: the launch of commercial activities in the Greek market. As part of a highly committed team, you will join at a key moment, contributing directly to building a strong and customer-focused service organization.

In this role, you will act as a central interface between customers, laboratories, and internal teams, ensuring the timely and efficient management of service requests and contributing to high customer satisfaction.

We are looking for a proactive, organized, and service-oriented professional with strong communication skills and a customer-centric mindset.

Your responsibilities as part of the service department

You will:

• Act as the main point of contact for customers, ensuring professional and timely handling of all service-related requests.
• Manage incoming service requests (repairs, maintenance, improvements, and enquiries), ensuring accurate registration and follow-up in the system.
• Support customers, service teams, and sales by resolving incidents, answering queries, and ensuring clear communication on interventions and timelines.
• Provide support to laboratory technical and clinical staff, assisting with equipment-related issues and service needs.
• Plan and coordinate field service interventions, assigning tasks to the most appropriate technician.
• Maintain and update technicians’ schedules, ensuring efficient planning and execution of daily activities.
• Ensure accuracy and consistency of data in the system (customers, equipment, service orders, contracts).
• Manage and update service-related databases, including maintenance contracts and licenses.
• Support reporting activities related to service performance and incidents.

Your profile

• University degree or equivalent in biosciences
• Native-level Greek and fluent English.

Professional experience for the position:

• 2–3 years of experience in a customer support, service coordination, or similar role, ideally in a technical or healthcare environment.
• Experience in managing customer requests and coordinating service activities, ensuring timely and accurate follow-up.
• Previous exposure to customer-facing roles, with strong focus on customer satisfaction.
• Experience working with service management systems / CRM tools (SAP, Minerva or similar) is a plus.
• Strong attention to detail
• Self-motivated, with the ability to work effectively under pressure

Our benefits

We offer the opportunity to join a growing international organization where respect, trust, and collaboration are at the core of how we work.

• A collaborative company culture built on trust, respect, and open communication.
• Health insurance.
• An appreciative and inclusive work environment with flat hierarchies.
• Opportunities to learn and develop within an innovative and international setting through our EMEA Campus.
• Flexible working and hybrid work model to support work–life balance.

Did we spark your interest? We look forward to receiving your application, including your earliest possible starting date.