Front Office Manager

Job Purpose

To lead and manage theFront Office operation, ensuring a seamless arrival, stay, and departureexperience for all guests. The Front Office Manager holds full accountabilityfor service delivery, team culture, guest communication, and the accuracy ofadministrative and financial processes at the front desk.

The role plays acentral part in building a stable and returning seasonal team, fosteringprofessional standards and a culture of warmth, efficiency, and guest focus.

Key Responsibilities

Guest Services & Operational Leadership

• Oversee all Front Office processesincluding check-in, check-out, room assignment, billing accuracy, and guestcommunications to ensure smooth, efficient, and professional operation.
• Maintain a visible presence in thelobby and reception areas, particularly during peak arrival and departureperiods.
• Ensure compliance with resort servicestandards, identity verification policies, safety procedures, and data privacyregulations.

Team Leadership & Seasonal Continuity

• Recruit, onboard, train, and evaluateFront Office team members, ensuring strong service execution and adherence tostandards.
• Foster a positive workplace culturethat encourages teamwork, responsibility, and seasonal return ofhigh-performing employees.
• Deliver daily briefings and ensureeffective communication and knowledge transfer between shifts.

Guest Experience & Service Recovery

• Monitor guest satisfaction indicatorsand address issues or complaints with discretion, empathy, and timelyresolution.
• Work closely with Guest Relations toensure personalized service and proactive handling of VIPs, special occasions,and guest preferences.
• Promote consistency in guestcommunication tone, approach, and problem-solving style.

Coordination with Other Departments

• Ensure effective communication withHousekeeping for room readiness, priorities, special requests, and guestmovement planning.
• Collaborate with Maintenance,Security, and F&B teams to support seamless guest experiences throughoutthe stay.
• Participate in operational planningfor resort occupancy peaks, events, and turnover days.

Administrative & Financial Control

• Ensure accuracy of billing,cashiering, pre-authorizations, deposits, refunds, and reconciliationprocesses.
• Oversee reservation integrity, roominventory controls, and PMS data accuracy.
• Prepare FO performance reports,identify trends, and propose improvements in service flow and staffing.

Accountability

• Full accountability for theoperational and service performance of the Front Office.
• Responsible for maintaining aprofessional team culture and ensuring clear communication across servicetouchpoints.
• Ensures guest experience continuity through effectivecoordination with Housekeeping, Guest Relations, and other departments.

Απαραίτητα Προσόντα:

• Proven experience as a Front Office Manager or similar role preferably in a 5* luxuryhotel.
• Degree inHospitality Management / Tourism.
• ComputerLiteracy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency inEnglish.
• Fluency in asecond language (Russian, German, French).
• Strongcommunicative, interpersonal, managerial & problem-solving skills.

Παροχές:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training