Croatian Travel Customer Support in Athens

Launch Your Career in Travel Customer Support!

Enjoy helping people and fixing travel issues fast? Join our team as a Travel Customer Support in a supportive, fast-paced environment where you’ll help travelers feel calm, informed, and taken care of. This role is ideal for proactive, detail-oriented problem solvers who love delivering great service.

About the Role:

As a Travel Customer Support, you’ll be the key point of contact for customers who need assistance before, during, or after their trip. Using digital channels, you’ll handle questions about bookings, itinerary changes, cancellations, refunds, and general travel concerns—making sure every customer feels supported throughout their journey.

Key Responsibilities:

• Support customers via chat, email, and online tools with travel-related requests
• Assist with reservations for flights, hotels, car rentals, and activities, including modifications and cancellations
• Provide clear guidance on itineraries, travel requirements, baggage policies, and refund processes
• Help with account-related topics such as profile updates, payments, and loyalty programs
• Recognize urgent or complex cases (e.g., disruptions or missed connections) and escalate when needed
• Document interactions accurately and record solutions clearly
• Coordinate with internal teams and partners to ensure a smooth, consistent service experience
• Meet quality standards, performance goals, and response-time KPIs
• Stay updated on travel policies, destination changes, tools, and service updates
  
  
  

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
  
  
  

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment
  
  
  

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!