Guest Experience Agent | Season 2026 | One&Only Aesthesis, Athens

At One&Only, we create extraordinary experiences for our guests through attention to detail, warmth, and personalized service. Situated in the heart of the Athenian Riviera, our resort is a place of timeless luxury, where lavender lands meet sapphire waters. Our commitment to excellence is reflected in every aspect of our guest experience, and we are now looking for a dedicated Host to join our team and deliver exceptional service.

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties.

Guest Journey Management:

• Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.
• Send pre-arrival communication, gather guest preferences, prepare itineraries.
• Organize warm welcomes and fond farewells.
• Conduct in-room check-ins and collect preferences during the stay.
• Ensure all guest expectations are met and exceeded.

Call Center & Communication Hub:

• Handle all incoming calls and emails promptly and professionally.
• Support the operation of the guest messaging hub.
• Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.
• Reservations & Concierge Services:
• Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.
• Coordinate amenities and special items with departments.
• Provide recommendations for external services.
• Guest Relations & Service Delivery:
• Provide immediate assistance with guest requests and deliver items or services directly to rooms.
• Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.

Operational Excellence:

• Maintain strong collaboration with all resort departments.
• Use all required systems with proficiency.
• Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.
• Record guest issues and ensure complaints are resolved.
• Follow LQA & Forbes service standards.

Skills, Qualifications & Requirements:

• Bachelor’s degree or High School Diploma.
• Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.
• Strong English communication; additional languages beneficial.
• Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.
• Ability to multitask and work under pressure.
• Excellent grooming and customer service.

What we offer

• Competitive salary and benefits
• Comprehensive training and development opportunities
• 40-hour workweek on a rotating schedule, with 2 days off per week
• Complimentary staff meals during shifts
• Private health insurance and prepaid bonus card
• Special discounts at partnered businesses
• An exciting work environment in one of the world’s most exclusive destinations

Join a team that thrives on creativity, passion, and an unwavering commitment to excellence. At One&Only, we offer you more than just a job – we offer the opportunity to be part of something extraordinary, delivering Amazing Experiences and Everlasting Memories to our guests every day.

Απαραίτητα Προσόντα:

Παροχές: