Customer Success (SaaS/Hybrid/Athens)

Ready to work with the largest international Ecommerce Brands using our SaaS?

We're looking for a Customer Success Specialist who’s passionate about helping people succeed. You’ll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly.

Your Mission - Make Every Customer a Power User

• Lead onboarding & training sessions: Empower new users to get value fast
• Be the first line of support: Help customers troubleshoot issues and navigate the platform confidently
• Monitor customer health: Track key metrics and proactively address red flags
• Coordinate across teams: Collaborate with Product, Engineering, and Sales to solve problems fast
• Keep customer satisfaction high by ensuring every interaction is smooth and helpful
  
  

Skills, and experience to unlock the role:

• Fluent in speaking English is mandatory (German & other languages are a plus!)
• Prior Experience in Customer Success or Support, ideally in tech or digital services
• Great at breaking down complex topics into clear, helpful answers
• A proactive mindset-you spot issues before they escalate
• Strong problem-solving and collaboration skills
• Organized and able to juggle multiple requests and priorities
  
  

Bonus Points For

• Experience in a SaaS company or tech product environment
• Comfortable working with spreadsheets and interpreting data
• Familiarity with ticketing and CRM tools (e.g., SalesForce, Jira, Freshdesk, etc)
  
  

What You Get - Perks That Matter

• Bonus scheme for MRR retention & expansion
• Private health insurance
• Paid leave for your birthday
• Monthly lunch allowance & free coffee/snacks
• Hybrid weekly work: WFH + days onsite
• Support for courses, degrees, and tech seminars
• Modern office & casual team lunches and Social events
  
  

ABOUT Tgndata Learn More About Us Here

At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as:

• Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
• Best RetailTech Startup of 2025 by Startupper.gr
  
  

Trusted by some of the biggest global brands, we combine cutting-edge technology, scalable data infrastructure, and deep market expertise to deliver powerful, actionable insights. From advanced web crawling to high-volume data processing and machine learning - our solutions help our customers unlock real value, fast.

We're growing fast and building bold. Join us and be part of what's next!