Recruitment Specialist

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Role

We are looking for a Recruitment Specialist to manage high-volume hiring across multiple roles and projects. In this role, you will be responsible for the full recruitment lifecycle, working closely with hiring managers to deliver timely, high-quality hires in a fast-paced environment.

You will play a key role in ensuring recruitment processes run efficiently, candidate pipelines remain strong, and hiring targets are met while maintaining a positive candidate experience.

As a Recruitment Specialist, You Will

• Manage end-to-end recruitment activities, including sourcing, screening, interviewing, assessments, and offer coordination, with a strong focus on volume hiring.
• Partner with hiring managers to understand hiring needs, timelines, and volume requirements, and translate them into clear role profiles and hiring plans.
• Actively source candidates through job portals, LinkedIn, databases, referrals, and other relevant channels to maintain a steady pipeline.
• Coordinate and conduct interviews, ensuring a consistent and structured selection process.
• Manage candidate data accurately in the Applicant Tracking System, ensuring compliance and data quality.
• Support onboarding coordination and first-day readiness to ensure a smooth transition for new hires.
• Participate in job fairs, hiring events, and other recruitment initiatives as required.
• Monitor recruitment progress, flag risks, and proactively adjust sourcing strategies to meet hiring targets.
• Contribute to continuous improvement by suggesting process optimizations and supporting recruitment best practices.
  
  

As a Recruitment Specialist, You Need

• Two to three years of experience in recruitment, ideally in a high-volume or fast-paced environment.\
• A degree or post-graduate qualification in Human Resources is preferred, though relevant experience is equally valued.
• Strong English language skills; additional languages such as German are considered an advantage.
• Hands-on experience with Applicant Tracking Systems and recruitment tools.
• Ability to work with tight deadlines, shifting priorities, and multiple requisitions simultaneously.
• Strong organizational and time-management skills with attention to detail.
• Excellent communication and stakeholder management skills.
• A solution-oriented mindset with the ability to analyze challenges and act quickly.