Guest Relations Agent

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Key Responsibilities

Guest Welcome: Greetguests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handleguest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assistwith VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicateguest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve anyissues.

Standards:Maintain lobby and guest areas in line with hotel presentation and servicestandards.

Qualifications & Experience

• Proven experience in a relevant position preferably in a 5* resort or hotel environment.
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Degree/Diploma in Hospitality/Tourism.
• Strong communicative, interpersonal & problem-solving skills.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training

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