Guest Relations Manager

Anatolia Hospitality is seeking a Guest Relations Manager for full time employment inThessaloniki.

Weare looking for a professional with excellent communication skills, a warmpersonality and genuine passion for guest service. This role plays a key partin creating exceptional guest experiences and enhancing the image of our hotels.

Key Responsibilities

• Welcome and assist guests upon arrival
• Provide personalized service throughout the entire stay
• Handle complaints with a positive attitude and provide immediate solutions
• Communicate effectively with all departments to ensure smooth daily operations
• Promote hotel services and identify opportunities to enhance the guest experience
• Monitor guest feedback and contribute to the continuous improvement of services

Required Qualifications

• Previous experience in a similar position within an upscale hotel
• Excellent command of English, additional languages are a strong asset
• Ability to multitask and work effectively under pressure
• Pleasant and professional demeanor
• Strong teamwork and adaptability skills
• Knowledge of PMS and office applications

Benefits

• Stable, full time employment throughout the year
• A modern and well organized working environment
• Training opportunities and professional development
• The chance to be part of a dynamically growing hospitality group

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