Services Team Leader

ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably.

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.

We are looking for a Services Team Leader to join our high-caliber team.

Responsibilities:

• Lead and mentor the SFA/CRM services team
• Oversee end-to-end delivery of client projects and ensure high-quality outputs
• Serve as the primary point of contact for partners, ensuring seamless collaboration and alignment on projects
• Coordinate requirements analysis and validate configurations and testing
• Assign and prioritize support tickets across the team to ensure timely resolution
• Facilitate workshops, reviews, and solution optimization sessions
• Guide the team during training and post–go-live support
• Maintain effective communication with clients, partners, and internal stakeholders
• Monitor project progress, identify risks, and support continuous improvement

Requirements:

• Proven experience in CRM/SFA implementations and services delivery
• Previous experience in leading or mentoring teams
• Strong understanding of business workflows and best practices
• Excellent communication and stakeholder management skills, with a focus on partner relationships
• Ability to manage multiple projects and priorities
• Problem-solving mindset and focus on service quality

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Hybrid working model

Opportunity to work alongside people who are always eager to mentor

Transportation with company’s bus from central stations

Funded training & development opportunities

Catering food services